Coles and Woolworths reveal why they started filming customers at self-service checkouts – but insist the secret cameras do NOT record
- Coles and Woolworths have defended customer filming at self-service checkouts
- Customers have taken to social media to reveal the new surveillance systems
- Branwell Travers was shopping at Fitzroy Woolworths when he noticed
- The recording is a digital reflection that tries out a new security measure
- Larger screens are displayed with a live feed at Coles’ self-service checkouts
- Twitter users denounced the new security initiative as a breach of privacy
Coles and Woolworths have defended the decision to film customers during self-checkouts, despite outrage at the new surveillance technology.
Australian supermarket customers have noticed the new cameras all over the store, aimed at catching people stealing products.
Many said they were shocked to discover they were being filmed and that they had raised privacy concerns.
But the supermarkets have defended the hidden cameras by saying they should prevent people from stealing billions of dollars in goods every year.
The Global Retail Theft Barometer reported that Coles loses an estimated $ 891 million a year in theft, while Woolworths loses up to $ 1 billion a year.
A Coles customer saw large screens above the self-service checkouts while shopping
A man posted footage of similar surveillance at Coles, but the supermarket has larger screens above the self-checkout than the smaller option at Woolworths
Branwell Travers was shopping in Fitzroy Woolworths, in central Melbourne, when he saw an image of himself on the screen.
“How long have Woolworths been filming me during self-checkouts?” he tweeted.
Woolworths said the surveillance was a new security measure to hold customers accountable.
The spokesperson told Daily Mail Australia: “We know that the vast majority of our customers do the right thing at our self-service checkouts.
“This is a new security measure we’re trying out for those who don’t.”
According to the spokesperson, the vision is a digital reflection of the customer that has not been recorded.
The cameras can’t see the PIN panel and meet payment and security standards, and it’s unclear how many stores are trying out the new system.
Another man posted footage of similar surveillance at Coles, but the supermarket has larger screens above the self-checkout than the smaller option at Woolworths.
A customer was shocked to discover he was admitted this week (pictured above) at a self-service Woolworths facility in Fitzroy, central Melbourne, this week
He shared an image of a Coles supermarket with smaller screens with a live feed from the customers above the self-service checkouts.
A Coles spokesperson told Daily Mail Australia, “While the vast majority of our customers do the right thing, it’s not fair that a small number of people get away with the wrong thing.”
“Coles is currently testing new security technology in a small number of stores to help us reduce theft with assisted cash registers.”
Twitter users quickly denounced the security initiative as a breach of privacy.
A commentator said, “I no longer use self-service.”
Another user joked, “Seems to be a” measure against privacy. ”