Centrelink acknowledges the treatment of the unemployed man, 22, who committed suicide when he was sent a bill of $ 2,000 & was not ideal & # 39;
- Jarrad Madgwick committed suicide shortly after he discovered Centrelink's debt
- A Centrelink boss sent his mother a letter in which he admitted that the treatment & # 39; not ideal & # 39; used to be
- His mother, Kath, has expressed concern about the way her son has been treated
Centrelink has admitted that she is a 22-year-old man who committed suicide after receiving a $ 2000 bill, & # 39; not ideal & # 39; goods.
Jarrad Madgwick, 22, had a six-week deal with Centrelink regarding a Newstart claim – and had called the welfare agency the day he died.
On 30 May he called Centrelink to find out why his claim was rejected.
He went online later to find out that he had a $ 2,000 debt – and he believed he could no longer get his Newstart claim because of the debt. He took his life hours later.
Jarrad Madgwick (pictured with his mother), 22, had six weeks to deal with Centrelink regarding a Newstart claim
On May 30, Jarrod called Centrelink to find out why his claim was rejected
In August, his mother Kath met with the Human Services Department Acting Deputy Secretary Michelle Read to express concerns about how her son was being treated.
Mrs. Lees then sent a letter to Mrs. Madgwick after their meeting to discuss some of the changes that Centrelink has made since her son's death.
& # 39; As discussed in the meeting, I acknowledge that some of the conversations and services offered to you and your son were not ideal, and I apologize for any misery this has caused & # 39 ;, the letter according to Nine.
& # 39; I am committed to using Jarrad & # 39; s case and concerns you have expressed to review our processes and make changes to ensure that vulnerable customers receive the best customer service that we can provide.
A Department of Human Services spokesperson told Daily Mail Australia that there would be no further comments.
In the letter, Ms Lees explained that changes such as the way in which bank details are recorded have already been made.
She said that other changes have been made or are being looked into.
In August Mrs. Madgwick (photo) met Human Services Department Acting Deputy Secretary Michelle Read to express concern about how her son was being treated
Madgwick earlier told nine.com.au she was worried about the way her son was treated on the phone.
She said her son was upset after she discovered the debt. He believed his Newstart had been canceled and felt as if he would never escape the debt.
Mrs. Madgwick said that while her son was struggling with mental health, his problems seemed to end that day.
Mrs. Madgwick told nine.com.au earlier that she is concerned about the way her son was treated on the phone
Mrs. Madgwick said that while her son was struggling with mental health, his problems seemed to end that day
The Human Services Department General Manager Hank Jongen previously told Daily Mail Australia: & # 39; Jarrad was informed on May 28 that an assessment would result in a debt based on the information he had provided. He was informed that we would call to discuss the outcome of the review and the next steps within 14 days. This call did not happen before Jarrad died.
& # 39; We understand there is speculation that after this phone call we advised Jarrad that he had a debt that would not pay his claim. This is not true. & # 39;
They also expressed their condolences and asked people to ask for help if they felt the same way.
For confidential support, call the Lifeline 24-hour crisis support on 13 11 14 or Mensline 1300 789 978
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