The not-so-quiet man! California’s John Wayne Airport is named America’s SHAKIEST in a new survey, with Indianapolis and Seattle-Tacoma rated the quietest in the country
- A study that measured anger towards various US airports using passenger tweets found California’s John Wayne Airport drew the most fury
- The study looked at more than 37,000 tweets directed at the 60 busiest US airports over the course of a year
- Kansas City Airport, Indianapolis Airport and Seattle-Tacoma ranked among the airports that caused the least anger.
A recent ranking of some of the largest US airports revealed that, based on Twitter activity, California’s John Wayne Airport irritates its travelers more than any other US airport.
In a Forbes Analysis which handled more than 37,000 tweets directed at the 60 busiest airports in the United States over the course of a year, John Wayne Airport in Orange County racked up the most tweets that could be called “in anger “.
The words that came up most frequently in John Wayne’s Furious Traveler tweets were “noise”, “staff”, “TSA”, “complaints” and “delayed”.
Nearly two-thirds of tweets tweets aimed at John Wayne Airport were annoyed in nature.
John Wayne International Airport in Orange County, California, ranked first among airports that irritate customers the most in the United States, according to a Forbes study on Twitter
Passengers line up after delays at John Wayne Airport in Orange County, California. The words that appeared the most in John Wayne’s Furious Traveler tweets were ‘noise’, ‘staff’, ‘TSA’, ‘complaints’ and ‘delayed’
By comparison, only 55% of tweets aimed at nearby Los Angeles airport were negative, and 54% of those targeting Hollywood Burbank airport.
Complaints about John Wayne ranged from airport noise to problems with TSA personnel and flight delays.
The same goes for airports that came in just behind John Wayne as the second and third “angriest” places to catch a flight.
These airports were Jacksonville International in Florida and Eppley Airfield in Omaha, Nebraska.
Airports in Tampa, San Antonio, Atlanta, San Diego, Nashville, Phoenix and San Jose round out the 10 angry list, while Indianapolis International Airport, Seattle-Tacoma Airport and Kansas City proved to be the quietest.
In a separate John Wayne survey of its passengers, nearly three quarters – 73% – gave the airport a five out of five rating.
John Wayne Airport Director Charlene Reynolds said the findings underscore the airport’s “commitment to providing safe and convenient air travel and a superior customer experience that travelers can rely on”.
And he has often been praised for the service he provides.
In 2022, The Wall Street Journal also ranked John Wayne as the ninth best mid-sized airport in the United States. The 2022 JD Power Rankings ranked the airport as the nation’s second best in the mid-size range.
Second only to John Wayne, the “angrier” airport in the United States was Jacksonville International Airport in Florida.
Kansas City Airport rounds out the top three quietest airports to pass through in the US
Travelers have praised Indianapolis Airport’s ease of navigation and efficiency – it’s been rated the quietest airport in the nation
Seattle-Tacoma Airport has also been rated one of the quietest airports in the country to fly through.
Forbes reported that travelers passing through Indy Airport raved about its easily navigable layout and efficiency.
The airport ranked first in customer satisfaction among mid-sized airports in North America in the JD Powers 2022 North American Airport Satisfaction Study.
“We strive to make Indy Airport the epitome of Hoosier hospitality, and that has a profound impact on the overall experience of travelers in our community,” said Mario Rodriguez, Indianapolis Executive Director. Airport Authority.