Apple just launched its most expensive smartphone yet, but already unhappy owners seem to wish they had never bought it.
Buyers have complained about multiple issues with the iPhone 15 Pro and Pro Max, including overheating, dust on components, and even metal color changing.
The standard range of new iPhones starts at £799 and is equipped with a new titanium frame, USB-C charging port and new AI features.
But the two most expensive options in the iPhone 15 family, the Pro and Pro Max, which cost a whopping £1,499 and £1,599, appear to be the source of frustration.
One X user, @GeekmanGreg, said: “I have a feeling the iPhone 15 will end up being Apple’s biggest mistake/failure in history for them.”
Below is a closer look at the issues encountered so far with the two Pro models.
Negative comments about the iPhone 15 Pro series include dangers of overheating, the metal changing color, and the device bending easily in the hand.
Several users have noticed their iPhone 15 Pro getting hot after just a few minutes, and one of them had to use ice to cool it down.
One user took to X to say: ‘The natural titanium iPhone 15 Pro gets very hot, so hot that it is difficult to hold.
“It gets hot after just a 2-minute FaceTime call or scrolling through reels for 8 to 10 minutes.”
Users in Apple Online Support Community He also shared that they had had a similar experience with the new device.
User marstatooine said: ‘I just received the iPhone 15 Pro today and it’s so hot I can’t even hold it for long! I hope they resolve this.”
Another member responded: ‘This has been happening to me too and I just got the phone.
A Chinese tech blogger who goes by the name Geekerwan found that the iPhone Pro reaches new temperature highs in just 30 minutes.
“The surface temperature of the iPhone 15 Pro set a new record in my iPhone experience, reaching a staggering 48°C,” he said in a video. published on youtube.
‘This is crazy’: An experiment in China showed that the iPhone 15 Pro can reach temperatures of 118°F (48°C)
Geekerwan suggested the heat was coming from the A17 Pro, the new processing chip that powers AI capabilities, battery life, and more.
METAL THAT CHANGES COLOR
Unlike the cheaper standard model and Plus model, the more expensive iPhone 15 Pro range uses lightweight titanium instead of stainless steel.
But the tech giant has had to admit that the new material can temporarily change color if it does not have fingerprint protection.
Social media users have shared images of the phone with significant discoloration, while one tweeted that it was “a little wild considering the price of this technology.”
in a supporting document released for the new iPhone 15 range, Apple said that “for the iPhone 15 Pro and iPhone 15 Pro Max, skin oil could temporarily alter the color of the outer band.”
“Cleaning your iPhone with a soft, slightly damp, lint-free cloth will restore the original look,” he says.
Titanium has the interesting ability to display “interference colors” that can make the surface look like a rainbow when heated.
Social media users shared images of the new phones, showing significant discoloration, with the metal side bands collecting fingerprints and grease from users’ hands.
iPhone 15 Pro prices
iPhone 15 Pro
- 128GB – £999
- 256GB – £1,099
- 512GB – £1,299
- 1TB – £1,499
iPhone 15 Pro Max
- 256GB – £1,199
- 512GB – £1,399
- 1TB – £1,599
If you’re paying over £1000 for a device, you’d expect it to be pretty robust.
But the iPhone 15 Pro Max, the most expensive of the new iPhone 15 options, can be deciphered with your bare hands, as the images show.
YouTuber JerryRigEverything, real name Zack Nelson, tested Apple’s latest products to the point of destruction in his ‘Durability Test’ feature.
With a slight tilt from Mr. Nelson, the back glass of the iPhone 15 Pro Max shattered.
He said the shot was “abnormally fast” and that he was “a little stunned” by his test results.
He also speculated that the glass may have broken so easily because the titanium frame was much less flexible than the aluminum and stainless steel of the previous model.
Apple has used titanium for the Pro series in part because it has one of the highest strength-to-weight ratios of any metal, which is supposed to mean it’s sturdy and lightweight.
Would you pay over £1000 for a phone that can break in your hands? Apple fans now have to ask themselves that question, as a review shows just how fragile the new iPhone 15 Pro Max really is.
YouTuber JerryRigEverything, real name Zack Nelson, tested Apple’s latest products to the point of destruction in his signature ‘Durability Test’.
The iPhone 15 also shipped with a bug in its software “that could render the device inoperable,” as Apple expert Mark Gurman said.
All iPhone 15 models came loaded with iOS 17.0, the company’s new operating system, but an accidental bug prevented data transfer directly from a previous iPhone during setup.
iOS 17.0 also had three security flaws that left devices exposed to ‘malware’: malicious computer software.
Apple had to release a new update called iOS 17.0.2 to fix the issues.
Another update, 17.0.1, fixed security flaws in previous iPhone models that can also run iOS 17.0, such as the iPhone XS and second-generation iPhone SE.
iOS 17 was released on September 18, a few days before the iPhone 15 hit shelves.
The software generation includes several interesting features, including a live voicemail tool and the ability to share your contact details simply by holding your iPhone close to another.
iOS 17.0.1 is for iPhone models still supported by the tech giant, that is, those released in 2018 and later (including the iPhone XS and second-generation iPhone SE). iPhone 15 gets iOS 17.0.2
Online images also show dust collecting in small corners of the Pro models, including the space between the frame and the back.
User X @MajinBuOfficial posted a long thread describing the various manufacturing defects of the Pro models.
“Some iPhone 15 Pro units appear to have screen misalignment, dirt on the camera lenses, scratches on the screen and signs of damage in several areas, there are reports of bubbles and discolored squares,” he said.
“This occurs with units destined for the US, China and EU markets.”
The image shows dust on the lens, seen under a microscope. There was also dust on the motherboard, the part that contains the device’s vital components.
He went on to speculate that there were poor anti-dust procedures in factories that make iPhones for Apple in India and China.
So far, users don’t seem to have had much trouble with the biggest change across all iPhone 15 models: the introduction of USB-C charging ports.
Apple was effectively forced to switch to USB-C from its own ‘Lightning’ charger due to European Union legislation.
However, users still seem to be getting used to it; one posted on X to say: “I still can’t believe I’m charging the iPhone 15 Pro with USB-C.”
MailOnline has contacted Apple for comment.
iPhone 15 Pro review: MailOnline gets hands-on with Apple’s new flagship smartphone; So is it really worth £1,499?
After months of anticipation, rumors and excitement, Apple’s new iPhone 15 range finally goes on sale this Friday.
The tech giant unveiled four new devices at its September event: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max.
The top-of-the-line models, iPhone 15 Pro and iPhone 15 Pro Max, boast a host of impressive features including a new action button, titanium finish, and a USB-C charger.
But with prices ranging from £999 to £1,599, is it really worth spending the money?
MailOnline’s Shivali Best put the iPhone 15 Pro to the test to see what all the fuss is about.