Burger King employee is fired after refusing to serve a deaf customer & # 39; because the restaurant was too busy & # 39;
- A deaf woman claims that her service was refused because of her disability
- Rachel Hollis stopped for dinner with her children at a location in Oklahoma City
- A drive thru employee is told that he cannot serve her
- In a now viral video, the worker gave her a note stating that the restaurant was too busy and that she had to come in to place her order
- The restaurant called the police before another employee came to the window to take her order
- The employee has been fired and the restaurant will undergo sensitivity training
A deaf mother from Oklahoma claims that a Burger King employee refused to accept her order during a drive-in because the restaurant & # 39; is too busy & # 39; used to be.
Rachel Hollis, 38, has shared video footage of the incident that took place on August 21.
Hollis was in her car with her two sons when she entered the drive-in to place her order.
Rachel Hollis, who is deaf, says that she was refused service at Burger King because of her disability
A drive thru employee is shown who tells her on mobile video that he cannot serve her
In a now viral video, the worker gave her a note stating that the restaurant was too busy and that she had to come in to place her order
The Burger King employee continued to tell Hollis that she could not order through the drive-thru window at the restaurant, despite not being able to hear what was being said
Normally she would have given the ordering person a note on her cell phone with her food requests, but on this specific day at the location in Oklahoma City the employee sent her a note back with the text & # 39; Cannot place a full order at the window . Too busy. & # 39;
& # 39; I show him my order and he gives me this face of frustration, & # 39; she said KFOR.
& # 39; You must come in. It is too busy. Too busy, ma'am … it has nothing to do with your handicap. I also have a disability, & the employee said.
Hollis decided to record the exchange between them after she started to feel uncomfortable.
The restaurant called the police before another employee came to the window to take her order – but not before the first employee hit the window on her
Hollis, 38, says that one of the worst aspects of the entire experience was that it happened to her children in the car
The worker, who has since been fired for his behavior, closed the window.
& # 39; This man was stubborn. He completely ignored me. It was like I was nobody. I just wanted my food. They should treat me when customers hear & # 39 ;, she told KFOR.
The police arrived quickly but decided not to interrogate her.
Hollis says that one of the worst aspects of the whole experience was that it happened while her children were in the car with her.
& # 39; I was very upset, I cried, I was very tired. I'm tired of discrimination, & she said. & # 39; I have never experienced anything like this when someone calls the police. That's crazy, it just doesn't seem right. & # 39;
Employees at the Burger King location must now follow sensitivity training.
Burger King has since released a statement in the light of the incident.
& # 39; All guests must be treated with respect and provided with a high level of service in our restaurants. The restaurant owner has contacted the guest and her family to apologize, the employee has been fired and all employees at the site will receive additional sensitivity training to ensure that our customers always feel welcome. & # 39;
The employee has been fired and the restaurant will undergo sensitivity training
Burger King has since apologized for the behavior of its staff and will provide sensitivity training to all staff in the restaurant
The incident took place as a Burger King drive-in location in Oklahoma City
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