A blind woman claimed an Uber driver left her more than a mile away from where she was supposed to go “on purpose.”
Dr. Kamille Richardson of Raleigh, North Carolina, was born blind, which prevented her from driving and was dependent on others for transportation.
She booked an Uber from her home to take her to the Verizon store in town last Sunday and noted on her profile that she couldn’t see.
Dr. Richardson said the Uber driver walked her to the door, but she quickly realized she was in a apartment complex instead of store.
Kamille Richardson (pictured) of Raleigh, North Carolina, was born blind, leaving her unable to drive and dependent on others to transport her.
She said the driver dropped her off at an apartment complex instead of the Verizon store, which was more than a mile north of her intended destination.
She told the local Fox affiliate. WRAL: ‘I tell him this is not the right place and he says well, I have someone I have to pick up at the airport and he leaves and runs away.’
She said she was terrified because she didn’t know the area or how to get home. ‘I couldn’t even tell you what was close. She didn’t know the surroundings.
“He just left me and ran away,” she said. ‘It’s jarring. It’s terrifying to the mind. Dr. Richardson is taking legal action.
Their attorney, Aviance Brown, said they want Uber to change the way they handle customers with disabilities so that drivers don’t put them in danger.
‘This is not the first time that people with disabilities find themselves in a vulnerable situation. It happens every day,” Brown said. Dr. Richardson says she is still recovering from the situation.
‘How could you abandon someone like that? Knowing full well that she wasn’t in the right place,” Dr. Richardson said.
Dr. Richardson is the CEO of iSee Technologies, which provides DEI training solutions for businesses.
It comes after Uber’s recent earnings report fell below investor expectations amid a rise in legal expenses and lower demand for rides in certain regions.
Legal challenges from taxi drivers in Australia and London, along with regulatory scrutiny over worker classification, have added pressure.
Pictured: A map of where Richardson was dropped off and how far away his intended destination was.
Weak demand and losses from devalued investments further affected its performance.
While Uber improved its operating profit to $172 million compared to the previous year, compared to an operating loss of $262 million in the same period last year. However, these figures were still less than half of what analysts expected for that measure.
Uber posted a net loss of $654 million this quarter, while it lost $157 million last year. DailyMail.com has contacted Uber for comment.