A Black Chick-Fil-A customer is left too upset to eat after an employee wrote her name as ‘N****’ on printed labels and another warned her to take a look
- A black woman in North Carolina received items with a racial slur on the label
- Chick-fil-A has said the worker who “mistyped” the label will receive training
- Nyiashia Jackson, 19, said another worker warned her about the slur.
A black woman in North Carolina called for the firing of a Chick-fil-A employee after her daughter Nyiashia was given items with her name written as ‘N****’.
Nyiashia Jackson, 19, was so upset she couldn’t eat after a drive-through employee pointed out that another worker had written her name while handing her items.
The derogatory racist slur had been written in capital letters with a G.
His mother, April Jackson, has said that the person who created the label must be removed from their job and that others involved must also face the consequences.
Chick-fil-A has said the label was the result of a misspelling and that the employee in question will receive additional training.
Nyiashia Jackson (pictured), 19, said the worker who delivered her order warned her that the slur was on the label and that she was so upset she couldn’t eat.
A black woman in North Carolina called for the firing of a Chick-fil-A employee after her daughter Nyiashia was given items with her name written as ‘N****’. The word itself has been blurred in this image, but the first letter is visible
‘You shouldn’t have to be trained not to call someone a ***. I’m being as honest as I can be,” April said during a press conference on Monday afternoon.
She said it happened when her daughter stopped by the drive-thru at Chick-fil-A on Brookshire Blvd in northwest Charlotte on Monday, February 13.
“I was very, very upset and sad,” she said. “She told him that her name was Nyiashia, and she put her ticket N *****.”
Nyiashia said she was even warned by another restaurant employee before seeing her items herself.
“He was like, you might want to see how they got your name,” he said. ‘He was in shock. I literally parked right there, I just couldn’t eat the food, he was in shock.
Her story gained attention after her mother posted a photo of the tag on Facebook that went viral. Some people on social media suggested that those tags are written by customers.
In a statement, Chick-Fil-A said an investigation was underway, saying the incident was the result of a mistake and that it treats customers with “honor, dignity and respect.”
“While we understand this is a misspelling of the client’s name, that does not negate the impact or experience our guests had. The operator has begun additional training at his restaurant to ensure this does not happen again,” they said.
Jackson said it happened when her daughter stopped by the drive-thru at Chick-fil-A on Brookshire Blvd in northwest Charlotte on Monday, February 13.
Nyiashia’s mother, April, said the restaurant’s response has not been satisfactory and that it is preparing to take legal action.
Chick-fil-A has said that the branch in question conducted an investigation and said the appropriate employee will need to receive additional training.
April said that wasn’t enough. ‘I want the employee fired, that’s definitely it. I feel like a lot of people should be fired because Chick-fil-A, this was on your screen. This was a ticket that was printed not once but twice,” she said.
The fast food restaurant said the owner of the particular location had reached out to apologize but had received no response. April has said that she cannot respond at this time as she is preparing to take legal action.
“Chick-fil-A Mountain Island fully investigated and tried to connect with the customer to better understand their experience and apologize for the situation,” they said.