Qantas has quietly increased fees for changing or cancelling domestic flight bookings.
The national carrier will increase the price to change a flight, change the name on a reservation or cancel it entirely from $99 to $119 for a variety of fare types starting Oct. 9.
The increase will affect flight changes for ‘Red eDeal’ economy class tickets, name changes and cancellations for ‘Flex’ economy class flights and all changes and cancellations for ‘Saver’ premium economy class tickets.
This will include group tickets, tickets purchased through Qantas Business Rewards and any tickets purchased or issued on or after 9 October.
The other tariff conditions will remain the same.
Qantas also revealed that the first change to a domestic flight purchased before 9 October will be subject to the $99 fee, even after the change is introduced.
The airline quietly made its first change since 2017 last Friday, uploading a FAQ section with relevant information without announcing it in a statement.
“Qantas continually monitors its fares, surcharges and operating costs and as a result has made an adjustment to these… fares,” the FAQ reads.
Qantas has quietly increased the price of changing your flight, name on a booking or cancelling it entirely from $99 to $119 for a range of fare types from 9 October (file image)
The change was outlined shortly before Qantas published its annual and sustainability reports on Thursday.
The reports focused on improving customer confidence after the airline posted a pre-tax profit of $2.08 billion for the 2023-24 financial year.
Announced changes to Qantas’ executive remuneration framework to make executive bonuses more transparent.
Customer performance will also be given more weight in annual bonuses, while brand reputation will be introduced as a performance measure for long-term incentives.
The increase will affect changes to ‘Red eDeal’ and ‘Flex’ economy class tickets and ‘Saver’ premium economy class tickets issued after October 8 (file image)
“Qantas has made significant progress over the past 12 months, but we know there is much more to do to restore the trust of our customers,” Qantas president Richard Goyder said in a statement.
‘We have seen strong improvement in on-time performance, customer satisfaction and reputation for both Qantas and Jetstar, and the Group has delivered strong financial performance.
‘It is this financial strength that allows us to continue investing in new aircraft, improving the experience of our customers and our people.
“The board has listened to feedback regarding our executive compensation structure and has made a number of changes that we are confident will drive improved results for our shareholders.”
