BA passengers accuse the airline of racial discrimination after being returned to the gate

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A young family claims that British Airways has racially discriminated against them when staff refused to board despite check-in and security.

The Moyo family from Kent were admitted by Schiphol without boarding passes that they believed would be issued at the gate.

But when they arrived, Kiran and Dignity Moyo with their three-month-old baby Noah were not allowed to board the flight to Gatwick last month.

They claim – along with a witness who filmed the incident – that a & # 39; white Englishman & # 39; were allowed to travel without a boarding pass when they were not.

BA port staff even called the police, who escorted the Moyos away.

Kiran and Dignity Moyo with their three-month-old baby at the gate at Schiphol airport in Amsterdam last month

Kiran and Dignity Moyo with their three-month-old baby at the gate at Schiphol airport in Amsterdam last month

Mrs. Moyo begs the staff to hold her baby after the young family has refused to board

Mrs. Moyo begs the staff to hold her baby after the young family has refused to board

Mrs. Moyo begs the staff to hold her baby after the young family has refused to board

The & # 39; white Englishman & # 39; (left) which according to the couple was waved without problems by a boarding pass

The & # 39; white Englishman & # 39; (left) which according to the couple was waved without problems by a boarding pass

The & # 39; white Englishman & # 39; (left) which according to the couple was waved without problems by a boarding pass

Mrs. Moyo, a NHS pharmacist, was on vacation with the family and they were on their way home from Schiphol to Gatwick on July 20.

It is understood that flight delays at Schipol resulted in the Moyo family not being given boarding passes, but airport management allowed them to go to the gate where they were expected to get passes from BA.

Passenger Joshua Arthur documented what followed.

He wrote: & # 39; Due to the flight delay, a couple and their three-month-old baby had not yet checked in, so they did not receive their boarding passes.

& # 39; The same thing happened with an Englishman. The airport staff understood the situation and nevertheless left it all through security.

The & # 39; white Englishman & # 39; (left) poses with Mrs. Moyo after he got a boarding pass after he went through security

The & # 39; white Englishman & # 39; (left) poses with Mrs. Moyo after he got a boarding pass after he went through security

The & # 39; white Englishman & # 39; (left) poses with Mrs. Moyo after he got a boarding pass after he went through security

& # 39; At the boarding gate, however, the British Airways workers left the English man on the plane, but the couple and their baby were not left on board – although the airport staff had already brought them through a boarding pass without security.

& # 39; We passengers have filmed what happened at the gate for evidence. When the British Airways employees found out they were threatening us by saying we were not allowed to board the plane unless they saw us remove the video. & # 39;

The video shows the young couple complaining to the staff while Mrs. Moyo carries their baby in her arms.

Mrs. Moyo shakes her head and says: & I only – this man has a ticket, he had not checked in. I don't understand why we are … & # 39;

The father then intervenes: & # 39; They displace us a bit, as if we are the criminals. & # 39;

He turns to the BA port staff and says: & # 39; Listen, we are all people here. & # 39;

The mother then points to the other man who did not check in and said: & sorry, this man did not check in either. & # 39;

The father then says: & # 39; This is discrimination & # 39; while a police officer walks over to the young couple.

Another video shows an airport agent who says to another passenger: & # 39; I kindly ask you to move. & # 39; Before you push the passenger back.

Joshua Arthur shared details about the testing of the Moyo on Instagram and BA launched an investigation into the complaint

Joshua Arthur shared details about the testing of the Moyo on Instagram and BA launched an investigation into the complaint

Joshua Arthur shared details about the testing of the Moyo on Instagram and BA launched an investigation into the complaint

Mr. Arthur believes that they were blocked because of their skin color.

He said: & # 39; The only major difference between the young family and the white English man is race and motherhood. Other than that they are in exactly the same position. It is therefore self-evident that I think the young family has been racially discriminated against. & # 39;

Mrs. Moyo revealed today that the ordeal was very humiliating.

She said: & # 39; This entire experience has exhausted us spiritually and frankly traumatized and humiliated us. We were treated in such an inhumane, humiliating and disrespectful way for an airplane full of passengers waiting on board.

& # 39; I pray to God that he (the baby) will not remember this level of discrimination. & # 39;

BA said they have started an investigation into the incident.

Mr Moyo is standing next to the man who picks the couple during the video and says that he is allowed on the flight and that she

Mr Moyo is standing next to the man who picks the couple during the video and says that he is allowed on the flight and that she

Mr Moyo is standing next to the man who picks the couple during the video and says that he is allowed on the flight and that she

A BA spokesperson said: “We are in direct contact with our customers about this issue. We take this extremely seriously and are currently conducting a thorough investigation with ground handling agents and Schiphol Airport to fully understand what has happened. & # 39;

A police spokesperson in Schipol said they were aware of criticism of officers captured in the footage.

He said: & # 39; This video shows only a small part of the incident. What did not fall on the camera is that this person had received several verbal requests for further deterioration. When he failed to comply … the (police) pushed him away. & # 39;

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