Australian celebrities complain about the loss of tens of thousands of frequent flyer points from Qantas without warning after a mistake someone could make
- Two actors claim that Qantas has wiped out tens of thousands of frequent flyer points
- They said they had not been warned that the points were “expired” and said it was theft
- The frequent flyer program from Qantas is Australia’s most popular loyalty program
- But customers can be stung if their account is only inactive for 18 months
Underbelly star Steve Bastoni (photo) lost 35,000 Qantas points
Loyal Qantas customers have their carefully collected frequent flyer points cleared from their account if they do not use it for 18 months.
Two Australian actors have taken the company for policy, which they said will remove the points without warning – despite collecting them for 15 years.
Underbelly star Steve Bastoni lost 35,000 points, after having previously cleared 50,000 points, according to the Australian.
Neighbor Ben Lawson was also stung by the policy, calling Qantas “the most consistently disappointing airline in Australia.”
“That’s business theft,” said Mr. Bastoni.
‘There is a monetary value attached to these points and for Qantas to just wipe them away it is as if they have been robbed.
‘I am crazy that they can get away with this. It is a terrible way for a company to behave. “
The first time Mr. Bastoni complained, he had restored the first points – but this time Qantas promised to restore only 50 percent of them under the conditions that he would acquire 2,500 more in the next six months.
The actor complained to Qantas on Twitter (photo), comparing his loyalty program with a ‘shark loan program’
The frequent flyer program of Qantas is the most popular loyalty program in Australia, with more than 13 million members (stock image)
He claimed that he had received no warning that the points were expiring, even though Qanats insisted that an email be sent.
In a tweet, Mr. Lawson said he had been collecting the points for 15 years.
“Collecting Qantas FF points since 2005,” he wrote.
‘Fifteen years. I just started to use something to discover that they have disappeared completely, because I have not flown Qantas for 18 months.
Actor Ben Lawson tweeted (photo) that Qantas was “Australia’s most consistently disappointing airline.”
Lawson (photo) has been collecting Qantas frequent flyer points for 15 years when he claims they have been swept away without warning
“No e-mail, no word of warning, just disappeared.”
Qantas answered and explained that points had expired after 18 months of inactivity, but insisted that it is ‘standard practice to inform customers in advance’.
“Unlike many loyalty programs, Qantas points do not expire if the member remains” active “- meaning that they earn or redeem at least one point every 18 months,” said a spokesperson.
“There are hundreds of different ways in which members can earn and redeem Qantas points during their daily spending.
‘This can be as simple as making a purchase with a Qantas points-credit card, buying groceries at Woolworths or even following your daily steps via the Qantas Wellbeing app.
‘If a member becomes inactive, Qantas will report that his points will expire within 60 days of the expiration date. Members are notified in three different ways – via e-mail, in the Qantas app and via a banner on their Frequent Flyer account. “
Frequent flyers from Qantas is Australia’s largest loyalty program, with more than 13 million members.
It is also one of the airline’s largest revenue generators and earns $ 196 million in the second half of 2019.