AT&T cancels pre-orders for the Galaxy Fold after Samsung has taken too long to launch the $ 2000 device

AT&T cancels pre-orders for the Galaxy Fold after Samsung has taken too long to launch the $ 2000 device

  • AT&T has become the newest retailer to cancel orders from Samsung Galaxy Fold
  • Best Buy and Samsung have also canceled the orders for the folding telephone of $ 1,980
  • Samsung was intended to launch the device in April, but postponed it indefinitely
  • Since then, the Korean tech giant has said that the fold in the & # 39; coming weeks & # 39; will be launched

AT&T is the newest seller to cancel orders from Samsung & # 39; s besieged folding phone.

The telecom giant started sending communications to consumers this week, announcing that their $ 1,980 Galaxy Fold orders had been canceled, according to Tom & # 39; s guide.

Last month, Best Buy canceled canceled orders from Galaxy Fold, while Samsung also announced it would cancel pre-orders from the device.

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AT&T is the newest seller to cancel orders of the Samsung folding phone. The company started sending messages to consumers this week, announcing that their folding orders had been canceled

AT&T is the newest seller to cancel orders of the Samsung folding phone. The company started sending messages to consumers this week, announcing that their folding orders had been canceled

WHAT HAS THE GALAXY FOLD TO CAUSE BREAKING?

  • The & # 39; alarmingly fragile & # 39; The device display could probably not withstand the pressure of the hinge when it was opened and closed.
  • A gap of 7 mm between where the two display halves meet, invites dust, dirt and other harmful particles to get caught under the screen.
  • The device is made with an OLED screen, which is extremely delicate compared to traditional LCD screens, and is sensitive to even the smallest damage.

& # 39; Unfortunately, Samsung has delayed the release of the Fold, which means that we cannot ship your phone and have to cancel your pre-order, & # 39; AT & T wrote in a letter to consumers, according to Tom & # 39; s Guide.

& # 39; Once Samsung announces the new release date, you can visit att.com to place your order again. & # 39;

In the meantime, AT&T gives affected customers a $ 100 promotional card.

AT & T had told consumers in April that it expected the fold to ship on 13 June, according to the edge.

Since then, little has changed with the Galaxy Fold and it is still unclear when it will be ready to ship.

The Galaxy Fold was supposed to be shipped on April 26, but Samsung had to cancel the launch after several review units broke down after just one or two days of testing.

Users said the screen began to flicker and turn black before it became completely unusable.

It is believed that the problems arise from the hinge, causing too much pressure on the screen.

More than a month after it was postponed, Samsung was finally ready to launch its folding phone. The Korean tech giant expects in the & # 39; coming weeks & # 39; announce a launch date

More than a month after it was postponed, Samsung was finally ready to launch its folding phone. The Korean tech giant expects in the & # 39; coming weeks & # 39; announce a launch date

More than a month after it was postponed, Samsung was finally ready to launch its folding phone. The Korean tech giant expects in the & # 39; coming weeks & # 39; announce a launch date

In addition, a gap of 7 mm between where the two display halves meet for dust, dirt and other harmful particles to get caught under the screen.

Some said they had removed a protective layer on the screen that was supposed to stay.

Meanwhile, others said they did not remove the protective film, but the device still did not work.

Samsung has promised to improve the device to prevent these problems from repeating itself.

Earlier this week the company said CNET that it expects a launch date for the fold in the & # 39; coming weeks & # 39; to announce.

The company stopped announcing a specific launch date or many details about whether the device will be different from the version it first announced.

It means that potential buyers will have to wait until July or possibly even later to get a Galaxy Fold.

WHAT HAPPENED WITH THE GALAXY FOLD?

Samsung debuted the $ 2,000 Galaxy Fold to large fanfare in February.

But journalists who received assessment records after the Fold launch at the end of April reported problems with the inner screen.

After only one or two days of use, users said the screen started to flicker and turn black before it became completely unusable.

Last week, journalists who received review units for the launch of review units reported problems with the inner screen

Last week, journalists who received review units for the launch of review units reported problems with the inner screen

The screen flickers and sometimes turns completely black, making the device unusable

The screen flickers and sometimes turns completely black, making the device unusable

Last week, journalists who received review units for the launch of review units reported problems with the inner screen. The display would flicker and turn black

It is believed that the problems arise from the hinge, causing too much pressure on the screen.

Some said they had removed a protective layer on the screen that was supposed to stay.

Meanwhile, others said they did not remove the protective film, but the device still did not work.

YouTube user Marques Brownlee said he had removed the protective film and his device was starting to get into trouble

YouTube user Marques Brownlee said he had removed the protective film and his device was starting to get into trouble

YouTube user Marques Brownlee said he had removed the protective film and his device was starting to get into trouble

A warning on the Galaxy Fold package instructs users not to remove the protective layer, according to a photo of T-Mobile Senior Product Manager Desmond Smith.

& # 39; The main screen contains a special protective layer & # 39 ;, it says. & # 39; Peeling off the protective layer or the use of adhesives on the main screen, such as screen protectors or stickers, can cause damage. & # 39;

Bloomberg reporter Mark Gurman said that his Galaxy Fold started to work abnormally after he had removed the film and eventually became unusable.

In addition, YouTube user Marques Brownlee said that he had removed the protective film and that his device was starting to get into trouble.

But Dieter Bohn, executive editor of technology news site The edge, he says, who left it low and his screen is still broken.

The problems raise questions about whether the Galaxy Fold can withstand normal use.

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