Hello everyone, we have received the following updates from HQ regarding the ROG Ally.
Performance differences between May and June
We heard your concerns about a performance drop in the first week after launch and have started testing the theories about this gap. When fully updated, including with the latest BIOS 319 and the latest AMD graphics drivers 31.0.14058.4001 (downloadable in MyASUS), we see performance comparable to the launch of BIOS version 317. You can view and validate our test results below on your own system with the same games and settings. Cyberpunk 2077 Benchmark (1080p Medium, FSR Auto): Bios 317: 38.44 FPS Bios 319: 39.95 FPS If you repeat these benchmarks but get dramatically different results with a fully up-to-date system, please contact asus customer service. com for help. These results were obtained with the Ally in Turbo mode, unplugged and with VRAM set to the default 4G. We will be adding more validated game tests to this list soon, so you have more examples to replicate on your own device.
Joystick dead zones
In addition, we are still investigating reports of joystick dead zones. There are multiple variables that contribute to the dead zone you experience, such as the game being played, the launcher and associated controller layer, and of course Armory Crate SE. Each of these factors can be stacked on top of each other – and since we know this is a major concern for many of you, we want to make sure we address it with the thoroughness it deserves. Stay tuned for more updates as we are still testing. (edited)
Problems with SD card readers
Finally, our team is still hard at work testing issues around the microSD card reader. First of all, if your Ally’s microSD card reader cannot read microSD cards, or if you believe the reader is malfunctioning, please forward an RMA message for your device to https://www.asus.com/us/support/article/1135/ (US) or https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-gb (UK).
We take user reports very seriously, but we would like to collect more data as at this time all of our test devices are performing within spec. So when you RMA your device, be as specific as possible about the circumstances that led to the problem, including what operating mode you were in, what model of microSD card was in use, and what the microSD card was currently doing. doing laundry. We will use this data in further testing as we try to determine if there is a problem and what it is.
As a first precaution, we will be releasing an update that increases the fan speeds of the device, as proper cooling alleviates the types of component loads that can sometimes cause problems. In the meantime, you can create your own manual fan curve in Armory Crate SE.
We hear your concerns loud and clear. We want to be accurate and it takes time to properly diagnose these issues. Rest assured that we will continue to work to sort out all of your concerns.
