AMD has confirmed that it is investigating USB connectivity issues plaguing users of Ryzen-powered PCs and laptops.
A number of AMD Ryzen users have taken to Reddit in recent weeks to speak out about intermittent USB connection issues on their devices.
The ongoing issue has resulted in keyboard disconnections, issues with VR headsets such as the Oculus Rift and HTC Vive, and connectivity issues with external storage devices and USB-attached coolers, the complaints said.
The USB problems seem to be limited to Ryzen 3000 and 5000 series CPUs in 500 series motherboards, namely the AMD X570 and B550. However, a list of affected systems compiled by Redditors suggests that the problem is mainly in systems with new Nvidia RTX GPUs.
While the exact cause of the problem remains unclear, AMD has acknowledged the USB connectivity issue in a statement on Reddit
“AMD is aware of reports that a small number of users are experiencing intermittent USB connectivity issues that have been reported with 500 series chipsets,” the company said.
“We have analyzed the root cause and right now we want to ask the community for help with a small selection of additional hardware configurations. In the coming days, some users may be contacted directly by an AMD representative through Reddit’s PM system with a request for more information. “
According to the report, AMD could contact those affected to request details, including hardware configurations, specific logs, and steps to reproduce the problem.
“We will provide an update when we have more details to share. Customers facing problems are always encouraged to submit an online service request to AMD customer support; this allows us to find relationships and compare notes between support claims, ”the post continues.
Until AMD fixes the problem, a handful of Redditors have come up with some workarounds. One possible quick fix that is being touted is changing the motherboard settings from PCIe 4.0 to PCI 3.0, which some users claim has reduced the frequency of outages, although not completely eliminated.
Some users are also reporting that the problem is mainly related to USB 2.0 ports, and some have had success switching devices to USB 3.1 ports.