Apple pays millions to student after repair technicians posted explicit images of its iPhone to Facebook
Apple ‘pays millions of dollars in compensation’ to 21-year-old college student after repairmen copy explicit images from her iPhone and post them online
- Apple paid ‘millions of dollars’ to 21-year-old college student after iPhone repair technicians posted personal explicit images
- The 21-year-old unnamed college student took her phone to a California repair center operated by Apple contractor Pegatron in 2016.
- The breach occurred at a repair facility in suburban Sacramento, California
- The employees were subsequently fired
Apple has agreed to pay “millions of dollars” to a 21-year-old college student after iPhone repair technicians posted personal, explicit images and videos of her on social media.
The settlement, first reported by The Telegraph, notes that in 2016, a 21-year-old Oregon student took her phone to a California repair center operated by Apple contractor Pegatron.
A couple of techs in the process of repairing the device then posted “10 photos of her in various stages of undressing and a sex video” on Facebook, making it look like she’d posted them.
The images were later removed only after the woman’s friends told her about it.
The break-in occurred at a repair facility in suburban Sacramento, California
Apple was not named in the lawsuit, just called a “customer” to keep the matter private.
Apple has paid ‘millions of dollars’ in compensation to a 21-year-old college student who had explicit images and videos posted to social media by iPhone repair technicians
The techs posted “10 photos of her in various stages of undressing and a sex video” on the woman’s Facebook account, making it look like she’d posted them.
Apple has put a lot of time and effort into making privacy one of its selling points
The company was later named as the “customer” in a separate, unrelated lawsuit, The Telegraph added.
The woman, who has not been named, sent her phone to the tech giant after it stopped working.
The employees were subsequently fired.
It’s unclear exactly how much Apple compensated the student, but legal records show her lawyers asked $5 million for “severe emotional distress.”
Apple has not yet responded to DailyMail.com, but a company spokesperson told The Telegraph it took immediate action after becoming aware of the situation.
“We take the privacy and security of our customers’ data very seriously and have a number of protocols in place to ensure data is protected during the repair process,” the spokesperson told the news channel. “When we learned of this blatant violation of our policies at one of our suppliers in 2016, we took immediate action and have continued to strengthen our supplier protocols ever since.”
Apple, of course, has put a lot of time and effort into making privacy one of its selling points.
At the company’s global developer conference on Monday, the Cupertino, California-based company is expected to announce new privacy-related features for its operating systems and devices, including the iPhone.
As late as 2019, Apple had continued to take steps to undermine “unauthorized” third-party repairs to its devices, saying it would compromise customer privacy.
That mindset began to change later that year, after the company unveiled its Independent Repair Provider program.
Initially, this program only allowed out-of-warranty iPhones to be repaired by third-party carriers.
In 2020, Apple signed a deal with Best Buy to let the Minneapolis-based retailer’s technicians repair iPhones at any Best Buy store in the United States.
Earlier this year, Apple said its Independent Repair Provider program was expanding to more than 200 countries worldwide to “provide safe and reliable repairs for Apple products.”
There are now more than 1,500 independent repair shops serving customers in the US, Canada and Europe.