Apple paid a woman an undisclosed amount of millions of dollars after iPhone repair technicians uploaded nude photos of her phone to Facebook. The Telegraph reported the payment in 2016 based on court documents recently linked to Apple’s name, and Apple confirmed the incident in a statement to: The edge.
The case concerns: an unnamed Oregon college student known as Jane Doe, who sent her iPhone to a major Apple repairer called Pegatron Technology Service. While the phone was being repaired at Pegatron’s California plant, two technicians uploaded sexually explicit photos and a video from her phone to her Facebook account. Court documents say the files were uploaded in a manner that suggested Doe posted them herself, and her attorney asked Apple for $5 million in compensation for the resulting emotional distress. The Telegraph says the exact amount of a subsequent deal was not revealed, but it involved a “millions of dollars” deal.
According to documents, Apple has conducted an “exhaustive investigation” of the facility and the two employees responsible for the incident have been fired. “We take the privacy and security of our customers’ data very seriously and have a number of protocols in place to ensure data is protected during the repair process,” an Apple spokesperson said in a statement. The edge. “When we learned of this blatant violation of our policies at one of our suppliers in 2016, we took immediate action and have continued to strengthen our supplier protocols ever since.”
The incident became public because Pegatron Apple reimbursed the settlement sued his own insurer for refusing payment. Apple successfully insisted that its name be removed from its records, and the complaint only refers to it as a “customer.” But his identity was revealed in a newer, unrelated case involving Apple and Pegatron, where lawyers stated the client was “clearly Apple”.
Other companies have faced lawsuits after repair technicians violated customers’ privacy — Best Buy in 2015, for example filed a lawsuit alleges that members of Geek Squad copied a woman’s nude photos from her computer and posted it online. But if The Telegraph notes that Apple has made privacy and security a selling point for the iPhone, argue with consumer “right to repair” laws that she believed would compromise the security of the authorized repair program.