Apple has quietly expanded a repair program for the AirPods Pro that offers free repairs or replacements for earbuds that have issues with noise cancellation or static. Reddit users (through MacRumors) were the first to see the change in Apple’s repair program support page, who now notes that the program will cover the affected AirPods Pro three years after their first retail sale, rather than two. The page appears to have been updated in early October.
The support program was originally introduced in October 2020, a year after the original release of the AirPods Pro in 2019. It meant that Apple’s repair program was introduced at the exact time the warranty on launch units was due to expire. With the repair program extending to three years, AirPods Pro purchased at launch should now be covered until October 2022.
As a reminder, Apple says it will fix the following issues with the AirPods Pro:
Creaking or static noises that increase in loud environments, during exercise, or while talking on the phone
Active noise cancellation does not work as expected, such as a loss of bass or an increase in background noise, such as street or airplane noise
If you experience any of these issues, you now have an extra year to get off your ass and get a free repair as part of the repair program, which, in our experience, often means Apple gives you an on-the-go repair. onsite replacement pair to take home. To do this, Apple says you must contact the support team or an Apple Authorized Service Provider, or otherwise make an appointment at an Apple Store.