Apple & # 39; s iPhone 11 and 11 Pro display a warning on your lock screen if they cannot verify a replaced screen
Apple has published a new support document that says the iPhone 11, 11 Pro and 11 Pro Max will give customers a warning if the devices cannot verify a real screen after a screen repair. "If you need to replace your iPhone display, it's important for certified technicians who use original Apple display parts to repair it," the page reads. "Substitutions not made by Apple, authorized service providers, or certified technicians may not follow proper safety and repair procedures and may lead to malfunction or image quality or safety issues."
Apple handles a laundry list of issues that can occur if your screen is swapped in the wrong way or with a non-original part, such as multi-touch issues, issues with screen color accuracy and clarity, or True Tone does not work properly. "In addition, repairs where screws or tubs are not correctly replaced may leave loose parts that could damage the battery, cause overheating, or cause injury."
The company is also not afraid to complain about this to customers. Apple says that a message appears on the lock screen of the relevant iPhone for 4 days after a problem is first detected, after which it goes to the main settings menu for another 15 days. After all that, it is pushed to Settings -> General -> About.
According to Apple, this new measure only applies to its brand new iPhones and not to previous models.
This new screen verification warning follows another warning that Apple recently started showing to customers when iPhones detect an unauthorized battery replacement. "We take the safety of our customers very seriously and want to ensure that the battery is properly replaced," said an Apple spokesperson about that report, which was criticized by the right to repair lawyers because it includes the data about the battery status of the iPhone. "There are now more than 1,800 Apple Authorized Service Providers in the US, making it even easier for our customers to access quality repairs."
Addressing a safety issue with batteries is perfectly reasonable; batteries can be dangerous. But should the company be so aggressive about exchanged displays?
There is an added element to this display message that also seems strange. Apple will sound the iPhone to the company that you are using a display that cannot be verified and link that information to the service history of the device. This may cause problems if you need something else on your iPhone.
You may see an additional message with the text: "Apple has updated the device information for this iPhone." This means that Apple has updated the device information for your iPhone for service needs, safety analysis and to improve future products.
The edge has contacted Apple for more information about this part of the new screen verification process.