Amazon’s Ring fired four employees for snooping on customers
In his letter to the five senators, Ring spoke about how his safety scandals are depicted.
The introduction says: “As expected for every fast-growing company, Ring’s data security and privacy practices have evolved over time.
“Unfortunately, recent media reports portrayed Ring’s security practices inaccurately and we hope our letter today will correct some of those inaccuracies.”
When we asked how it used the images and whether it was coded for security, Ring answered with an emphatic ‘yes’.
It added: “Ring encrypts video images both in storage and upon sending, and Ring stores video on encrypted Amazon Web Services servers.”
Ting was more opaque when answering questions about security testing.
When asked whether it is conducting in-depth evaluations of its safety and whether it has external audits and how often they were conducted, both questions were answered with the preamble to “Ring routinely performs assessments” – but could not say how often this is done.
It was only said that an internal team carried out two audits in 2019. The extent of this is unknown, a ring mentions the need for confidentiality to “protect against future attempts by bad actors.”
Ring also denied that its Ukraine-based R&D team has unlimited access to an Amazon web server with every Ring video ever made that refutes media reports.
“The R&D team in Ukraine only has access to publicly available videos and videos from Ring employees, contractors and friends and family of employees or contractors with their explicit permission,” the letter writes.
And it revealed that “a very limited number of employees (currently three) have access to stored customer videos.” This claims that it must maintain its AWS infrastructure.
Ring also did not exclude the possibility of adding Amazon’s controversial Rekognition face recognition technology to its products.
Rather than clarifying whether it would implement this feature in future models, it called rivals that offer face recognition technology in their products.
However, none of these products uses Rekognition, accused in 2018 of trying to sell its technology to ICE to help suppress immigrants in the US.
Ring stated that employees with access to video are unable to identify a person or vehicle based on the information they have access to.
Ring revealed that in the past four years it has been forced to end four employees who exceeded their reach when watching customer video.