Amazon regrouping after AWS outage wreaks havoc on drivers and warehouses

Amazon is fighting to regroup after a major cloud service outage reportedly disrupted the company’s shipping operations on Tuesday, threatening to create permanent blockages during the crucial Christmas season.

The roughly eight-hour outage at Amazon Web Services on Tuesday shut down communications between the e-commerce giant and the fleet of thousands of drivers it relies on, preventing drivers from getting route assignments or packages, according to the report. Los Angeles Times.

The outage affected the app that Amazon uses to communicate with the network of independent contractors it uses for much of its last-mile shipments, leaving vans believed to be idle on the road, sources told the newspaper. .

The outage came during the company’s critical and busy Christmas shopping season and could potentially cause continued blockages at a time when there is already a critical crisis in the supply chain.

Amazon and its delivery partners are said to regroup on Wednesday in an effort to prevent the disruption from spiraling out of control.

An Amazon spokesperson did not immediately respond to a question from DailyMail.com on Wednesday morning.

Amazon is fighting to regroup after a major cloud service outage reportedly disrupted the company's shipping operations on Tuesday, threatening permanent blockages during the crucial Christmas season.

Amazon is fighting to regroup after a major cloud service outage reportedly disrupted the company’s shipping operations on Tuesday, threatening permanent blockages during the crucial Christmas season.

The outage came during the company's critical and busy Christmas shopping season and could potentially cause ongoing blockages at a time when there is already a critical crisis in the supply chain

The outage came during the company's critical and busy Christmas shopping season and could potentially cause ongoing blockages at a time when there is already a critical crisis in the supply chain

The outage came during the company’s critical and busy Christmas shopping season and could potentially cause ongoing blockages at a time when there is already a critical crisis in the supply chain

The AWS outage started around 10 a.m. ET and had major repercussions. The company said at 7:30 p.m. that the network device issue had been resolved, adding that it was “working to restore any disrupted services.”

The Amazon Web Services incident mostly affected the eastern US, but it still affected everything from airline and car dealership reservations to payment apps and video streaming services to Amazon’s own massive e-commerce operation.

That included The Associated Press, whose publishing system was down for much of the day, severely limiting its ability to publish its news story.

Amazon still hasn’t said anything about what exactly went wrong. In fact, the company limited its communications Tuesday to brief technical explanations on an AWS dashboard and a brief statement delivered through spokesperson Richard Rocha acknowledging the outage affected Amazon’s own warehouse and delivery operations, but said the company “worked to address the issue.” to solve as soon as possible.’

About five hours after numerous companies and other organizations began reporting issues, the company said in a post on its AWS status page that it had “softened” the underlying issue responsible for the outage, which it failed to describe. Some affected companies took more hours to thoroughly check their systems and restart their own services.

Amazon Web Services was previously led by Amazon CEO Andy Jassy, ​​who succeeded founder Jeff Bezos as Amazon CEO in July.

The cloud service operation is a huge profit center for Amazon. It controls about a third of the $152 billion cloud services market, according to a report from Synergy Research — a larger share than its closest rivals, Microsoft and Google, combined.

Amazon Web Services was formerly run by Amazon CEO Andy Jassy (above), who succeeded founder Jeff Bezos as Amazon CEO in July

Amazon Web Services was formerly run by Amazon CEO Andy Jassy (above), who succeeded founder Jeff Bezos as Amazon CEO in July

Amazon Web Services was formerly run by Amazon CEO Andy Jassy (above), who succeeded founder Jeff Bezos as Amazon CEO in July

Amazon went all over the world, frustrating thousands of users trying to buy Christmas gifts.  DownDetector, a site that monitors online outages, shows that North America, parts of Europe and Asia are all experiencing problems

Amazon went all over the world, frustrating thousands of users trying to buy Christmas gifts.  DownDetector, a site that monitors online outages, shows that North America, parts of Europe and Asia are all experiencing problems

Amazon went all over the world, frustrating thousands of users trying to buy Christmas gifts. DownDetector, a site that monitors online outages, shows that North America, parts of Europe and Asia are all experiencing problems

For public-access data technologist and activist Carl Malamud, the breakdown of AWS highlights how much Big Tech has distorted the Internet, which was originally designed as a distributed and decentralized network meant to survive massive disasters such as a nuclear attack.

SITES TERMINATED BY AMAZON SHUTDOWN:

  • Amazon
  • Prime Video
  • Amazon music
  • Ring
  • Alexa
  • i robot
  • Kindle
  • InstaCart
  • Venmo
  • GoDaddy
  • Associated Press
  • chimes
  • Coinbase
  • CashApp
  • CapitalOne
  • Roku
  • IMDB

“If we put everything in one place, whether it’s Amazon’s cloud or Facebook’s monolith, we’re violating that fundamental principle,” said Malamud, who developed the first radio station on the Internet and later an essential database of the U.S. Securities and Exchange Commission put online. .

“We saw that when Facebook became the tool of a massive disinformation campaign, we saw it today with the failure of Amazon.”

Widespread and often prolonged outages due to single-point failures are becoming more common. In June, content distributor Fastly suffered a behind-the-scenes outage that briefly shut down dozens of major internet sites, including CNN, The New York Times and the UK government’s home page.

In October, Facebook — now known as Meta Platforms — blamed a “faulty configuration change” for an hour-long global outage that brought Instagram and WhatsApp down alongside the titular platform.

This time, the trouble started mid-morning on the US East Coast, said Doug Madory, director of Internet analytics at Kentik Inc, a network intelligence company. Netflix was one of the more prominent names affected; Kentik saw a 26 percent drop in traffic to the streaming service.

Customers trying to book or change trips with Delta Air Lines had trouble connecting with the airline. “Delta is working quickly to restore functionality to our AWS-supported phone lines,” said spokesman Morgan Durrant.

The airline apologized and encouraged customers to use its website or mobile app instead.

Dallas-based Southwest Airlines said it switched to West Coast servers after some airport-based systems were affected by the outage.

Customers continued to report outages to DownDetector, a popular information center for user failure reports, more than three hours after they started. Southwest spokesman Brian Parrish said there were no major disruptions to flights.

Packages move along a conveyor belt at Amazon.com Inc.'s fulfillment center.  in Robbinsville, New Jersey in a file photo

Packages move along a conveyor belt at Amazon.com Inc.'s fulfillment center.  in Robbinsville, New Jersey in a file photo

Packages move along a conveyor belt at Amazon.com Inc.’s fulfillment center. in Robbinsville, New Jersey in a file photo

An Amazon delivery man carries boxes in a van outside a distribution center in Hawthorne, California in a file photo

An Amazon delivery man carries boxes in a van outside a distribution center in Hawthorne, California in a file photo

An Amazon delivery man carries boxes in a van outside a distribution center in Hawthorne, California in a file photo

Toyota spokesman Scott Vazin said the US East Region for the company’s dealer services has declined. The company has apps that access inventory data, monthly payment calculators, service bulletins, and other items. More than 20 apps were affected.

Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku and Disney+ reported problems. The McDonald’s app was also down. But the airlines American, United, Alaska and JetBlue were unaffected.

Madory said he saw no reason to suspect any nefarious activity. He said the recent cluster of major outages reflects how complex the network industry has become.

‘These failures are increasingly the product of automation and centralization of the administration,’ he says. “Ultimately, this leads to failures that are difficult to completely avoid due to operational complexity, but which can be very serious if they do occur.”

It was unclear how or if the outage affected the federal government.

The US Cybersecurity and Infrastructure Security Agency said in an email response to questions that it was working with Amazon “to understand the potential impact this outage could have on federal agencies or other partners.”

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