Amazon has given owners of its Echo Buds headphones a safety warning that they risk overheating while charging.
Amazon discovered evidence of ‘very rare cases’ where the £ 120 Echo Buds may overheat while plugged into the power via their included carrying case.
The tech giant sent a lengthy email to Echo Buds customers on Wednesday urging them to perform a software update to prevent overheating.
Echo Buds owners will automatically receive the update when their Echo Buds connect to their phone and the Alexa app via Bluetooth.
Amazon also no longer sells the Echo Buds, which are labeled as temporarily out of stock on Amazon.com until the end of August.
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In “ very rare cases, ” Echo Buds may overheat when charging while charging, according to Amazon
“We recently found that on very rare occasions, Echo Buds may overheat while charging,” Amazon said in the email, seen by MailOnline.
“As a precaution, we released an over-the-air software update that addresses this potential issue.
“The safety of our customers is our top priority.”
The email, which is sent to owners of the Echo Buds, says a software update addresses the “potential security risk” and improves the “long-term performance” of the Echo Buds’ batteries.
Earbuds are integrated with Alexa, Amazon’s digital voice assistant, and have a noise canceling function that uses algorithms developed by Bose to block out external noise.
The headphones, released last October, offer up to five hours of music playback on a single charge
They charge via the included palm-sized carrying case, which charges itself through a mini-USB slot.
But it stays in this portable case between uses, the Echo Buds battery can last up to 20 hours on a single charge, Amazon said.
Dave Limp, senior vice president of devices and services at Amazon, announced last year wireless earbuds with digital assistant Alexa, among other new technology at Amazon’s Seattle headquarters
But in “very rare cases,” it is possible that Echo Buds may overheat while charging while they are charging, the tech giant admitted in the email.
AMAZON ECHO BUDS
- Immersive sound
- Hands free with Alexa
- Access other assistants, including Siri or Google Assistant
- Up to 20 hours of battery with charging case
- Customizable fit
- Exercise ready: sweat resistant
- Get guided training or order a taxi
- Available at Amazon.com
- Costs £ 119 ($ 129.99)
The company advises Echo Buds owners to open the Echo Buds case, make sure both buds are in the case, confirm they are connected to their phone via Bluetooth, and open the corresponding Alexa app on their phone to start the all-important software update.
In the app, users must select ‘Devices’ in the bottom right and then tap on ‘Echo & Alexa’ followed by ‘Echo Buds’ before scrolling to the ‘About’ section at the bottom of the page and confirming that the device is running software version 318119151 or higher .
“If you bought this item for someone else, you should immediately notify the recipient and provide this information,” Amazon added.
Amazon did not say if the problem was caused by a battery case issue, and MailOnline contacted Amazon to determine if the company will modify the hardware before reselling the product on the website.
The Echo Buds, released to match Apple’s £ 160 wireless Bluetooth AirPods, were announced alongside the Echo Loop ring, which allows users to speak in their hand and not yet get a full release.
It also unveiled the Echo Frames – Alexa-powered smart glasses with small microphones built into the frame, which are available “ by invitation ” from the company and are not yet to get a full release.
At the unveiling, British writer Sam Jordison called the high-tech specs “ terrifying spyware ” and a threat to privacy, as Alexa could hear and record the most personal conversations within earshot.
Amazon has been criticized for storing most of the conversations users have with Alexa, which Amazon admitted last year and are listened to and transcribed by staff.
EMAIL FROM AMAZON TO ECHO BUDS FULL OWNERS
We are writing to inform you of an important software update for your Echo Buds.
The safety of our customers is our top priority. We recently found that in very rare cases, Echo Buds may overheat in the charging case. As a precaution, we have released a software update that addresses this potential security risk and improves the long-term performance of Echo Buds batteries.
Apply the software update
You will receive the update automatically when your Echo Buds connect to your phone and the Alexa app via Bluetooth.
To confirm the update:
Open the Echo Buds case (make sure both buttons are in the case)
· Confirm that your Echo Buds are Bluetooth connected to your phone
Open the Alexa app and select ‘Devices’ at the bottom right
Choose ‘Echo & Alexa’ then ‘Echo Buds’
Scroll to the ‘About’ section at the bottom of the page
· Check if your device is running software version 318119151 or higher
If you have a different software version, follow these instructions to start the software update:
Open the lid of the case with the Echo Buds in it and confirm that they are connected with Bluetooth on your phone and the Alexa app
Check if your Echo Buds and case are at least 30% charged
· Close the lid of the case with the Echo Buds in it and keep the Bluetooth range of your phone within 30 minutes
· Check that the software version is 318119151 or higher, following the instructions above
If you purchased this item for someone else, notify the recipient immediately and provide this information. We regret the inconvenience this may cause and thank you for taking the time to confirm that you received the software update.
The Echo Buds team ‘