Amazon is considering a new service where drivers not only deliver furniture, but also build, according to BloombergThe service aims to help Amazon better compete with Wayfair and brick-and-mortar stores such as Home Depot, Lowes, and Best Buy.
Bloomberg says Amazon plans to initially launch the service in Virginia and at least two other markets. It aims to solve one of the biggest annoyances of decorating your home completely online: gigantic packs full of pieces that you then have to assemble as the world’s toughest and most complex Lego set.
Wayfair and most other companies in the furniture industry already offer a construction service for an additional fee. However, Amazon has faced public scrutiny because of its treatment of drivers, including a recent piece of Motherboard that detailed examples of drivers using everything from water bottles to McDonald’s cups to Pringles cans to relieve themselves.
In the presentation that Bloomberg saw, the new service required Amazon drivers to deliver the product, remove all packaging, and assemble it. Crucially, drivers must also take back the product if the customer is not completely satisfied, which results in extra labor, and possible risks during the pandemic, to an already difficult job.
While there are signs that Amazon is finally starting to address its obvious problem with labor, it’s far too early to consider this potential new delivery service anything but tentative. If you find Amazon’s service rolling out in your area, drop us a line at email@example.com.