Aldi shoppers with Eagle-eyed have urged customers to always check their receipts before leaving the store after being charged twice for the same item.
Many Australian customers claimed that they noticed products on their docking twice after their supermarket.
A shopper said the problem has become a “common occurrence” in her local store – because she warned shoppers to “check your docket before you leave.”
Aldi shoppers with Eagle-eyed have urged customers to always check their receipts before they leave the store after being charged twice for the same item (photo of the woman’s wife after she discovered that two of her items were twice) scanned)
“I’ve only been shopping at Aldi for two months, but I often come home to my weekly store and just check the docket to see that they have double-charged items in their quick scan,” she said in a Facebook group .
“I can’t prove it when I take the items home, so I bear the loss.
“[But] today I had time to check my docket in the store and again three items of a total of $ 14 were scanned twice. So I went back to the register and got my money back. I just wanted to let you know in case you didn’t look in the store. “
An Aldi Australia spokesperson told Daily Mail Australia: “In the unlikely event that a customer is charged twice for a single item, we recommend that they return to their local store to request a refund for the additional item. received.
“As part of our return policy, we ask customers to provide their original proof of purchase or other proof of purchase.”
Another customer said he had bought $ 15 worth of groceries from Aldi, but realized that he was paying more than twice the price when he checked his voucher at home.
“They had trouble scanning the products – so they kept getting them back over the scanner. The final bill was $ 35, “he told Daily Mail Australia.
“But I only really thought about it when I got home. Then I did the amounts and it amounted to $ 17. It was not intentional, but it did happen. “
Other shoppers shared similar experiences, including a woman who claimed she had recently discovered two of her items that had been scanned twice in her bag.
The woman – who admitted she had never checked her docket until she read about another customer’s warning on Facebook – shared a photo with the $ 2.49 muffin mix and a $ 1.99 pancake that was on her groceries twice was standing.
“I don’t buy much when I go there, but today I had to pay two things for two things. Wasn’t much, but that’s not the point. Can’t believe it, “she said.
“I just wanted to thank the lady who advised everyone to check their receipts before they left Aldi, in case they were double charged.”
The woman said as soon as she noticed the error on her pocket at checkout, the employee gave her a refund.
Many Australian customers claimed to notice double the size of a single product on the docket (file image of an Aldi employee working at the Sydney store)
Another customer said, “I’ve been charged twice for the things I’ve shopped there the last three times, I was so fed up the last time I stood there and paid him the $ 1.99 for the extra bread he had burdened me. “
A customer said: ‘This literally happens to me almost every time I go shopping. It is because every time I shop, the staff seems to compete in the fastest race for scanning messages in the world. I love Aldi, but they just have to go slower. “
And another said: ‘This happens a lot in my Aldi, maybe in every store? Usually they pick it up and it is immediately canceled, but a few times it has been missed and I have paid twice. I always check in the store. “
Some shoppers suggested that the cash registers are to blame because they seem to be scanning items ‘too quickly’.
“I understand that at Aldi they are not supposed to pack things that make checkout time faster, but if they don’t scan things that fast or give people time to put items in their trolley, this would reduce this problem,” a.
Another said, “They go so fast, it’s hard to check the cash register if things go through.”
Many Aldi shoppers said they have never encountered a problem with the supermarket (file image)
However, many loyal Aldi shoppers have never encountered any problems.
“Shopping with Aldi for years and never had a problem,” someone said.
And another customer said: ‘I always check it but haven’t seen it yet. A good reminder to always keep an eye on. “
Many shoppers said they always check their receipts, wherever they shop after receiving the same product twice at other supermarket stores.
‘I check this for all supermarkets. It has often happened to me at Woolworths, Coles and Aldi, “she said.
Another said: “I check my receipt for every store where I shop. I happened in Coles and Woolworths. Human error.’
A customer said: ‘This happened to me at Coles and Woolworths, they are happy to pay back. I did not let it happen to Aldi, but I am sure they would be kind. “
And another said, “That also happens a little to me, I also check my Woolies and Coles dock for the same reasons or incorrect prices.”