Adobe repairs the service in Venezuela and adds three months free as an excuse

Clients in Venezuela now have access to Adobe services, such as Photoshop and Illustrator, once the company has obtained a license from the US government to continue working in the country. The announcement comes after a tumultuous month in which the company first informed Venezuelan customers that their accounts would be deactivated to comply with a US execution order prohibiting trade with the country.


“After discussions with the US government, we received a license to deliver all our digital media products and services in Venezuela. With this update, we share that users can continue to have access to the Creative Cloud and Document Cloud portfolio and all their content, as before, " Announcement is reading.

Adobe originally stated that free services such as Behance would be inaccessible and the order prohibited them from granting refunds. The company updated its policy two days later to say that Venezuelans could continue to get access to Behance and that the refunds would be issued by the end of the month. Adobe had listed October 28 as the last day for Venezuelans to back up the files to their Creative Cloud accounts, but according to the updated support document, these accounts now get 90 extra free service as an apology for the inconvenience. For users who have already canceled their accounts and received refunds, Adobe says they will contact them mid November with information about renewing their subscriptions.

Today's announcement comes immediately after last Friday's report 7.5 million Creative Cloud accounts have been breached, exposing customer information such as email addresses, member IDs, and subscription information. Although no passwords or payment information were uncovered, the breach remains prone to phishing attacks. Adobe says the visible database is now secured.