A frustrated Australian business owner claims Australia Post has lost dozens of her products or delivered them to the wrong address.
Hero Packaging co-founder Anaita Sarkar, 37, said she has encountered the problem at least several times and says the postal service is not responsible for the problem.
Sarkar said she has had periods where she has been contacted once every two days – and sometimes even once a day – by unhappy customers who complain that they have not received their products when she has already sent them.
“The problem is that their job is to deliver from point A to point B and when things are not delivered or go wrong, they have to say it’s their responsibility,” he said. yahoo News.
Sarkar said the problem is costly as his company, which sells zero-waste packaging products, ships up to 200 orders a day to customers.
“Our envelopes are quite bulky, so if it costs us $40 to ship as a customer, then that’s the cost of the envelopes plus the shipping,” he explained.
The business owner, who is from Sydney, said the impact of the logistics problem is much greater than the perception created about her company when her orders do not arrive.
“More than the cost to the business, it is the cost to the reputation of the brand,” Ms Sarkar said.
Hero Packaging co-founder Anaita Sarkar (pictured) said Australia Post is not responsible when packages are lost or delivered to the wrong address.
Sarkar said the company is suffering financially as it tries to regain customer trust, which the company has worked hard to cultivate.
He acknowledged that while it is to be expected that some packages and parcels will be lost, it is unfair that small businesses are solely blamed for the problem.
He wants some form of ownership by Australia Post.
Sarkar said he has been using the company to deliver products from his business to customers for the past six years.
Sarkar, who is also the founder of the popular marketing company Sell Anything Online, has called for companies to be compensated when the problem occurs.
Brittany Forrest, another business owner and founder of Cloth Bums, also said lost packages leave businesses, including hers, reeling.
Ms Sarkar acknowledged packages and parcels can get lost, but said it was unfair that small businesses were being blamed exclusively for the problem (pictured, Australia Post workers sorting mail).
Forrest said his company, which sells reusable cloth nappies and other baby products, claimed it was losing up to $5,000 a year due to problems with Australia Post.
An Australia Post spokeswoman told Daily Mail Australia that the majority of packages and parcels they handle are delivered safely to the intended recipient.
“Australia Post delivers an average of 9.5 million packages each week and the vast majority reach their destination safely,” the spokeswoman said.
‘We take our responsibility to small businesses very seriously.
In the small number of cases where packages are lost or damaged, Australia Post refunds shipping costs and, in some of those cases, offers compensation.
“Small businesses are also encouraged to purchase transit coverage.”
An Australia Post spokeswoman told Daily Mail Australia that the majority of parcels and parcels they handle are safely delivered to the intended recipient (pictured, an Australia Post worker delivering parcels).
The spokeswoman also said deliveries using Australia Post’s own packaging will allow workers to handle packages more efficiently.
It said packages will be more easily detected and manipulated by its electronic scanners and other equipment.
Daily Mail Australia understands Ms Sarkar has been compensated.