An expedition supervisor in South Florida 911 was watching Netflix, while a woman unsuccessfully pleaded for emergency aid after she had been the victim of a shooting, an investigation into internal affairs revealed.
Guadalupe Herrera turned 911 frantically on 9 June to report that someone had just shot at her car, the bullet-popping rear window hitting her windshield and missing her head.
A Coral Springs police forwarder assured Herrera's help was on its way, but the call to an officer was delayed for 34 minutes and the help never arrived.
"It was a very difficult situation," Guadalupe Herrera said Sun Sentinel. "It was a drive-by-shoot. My windshield was shattered. Nobody showed up. & # 39;
Julie Vidaud has been identified as the team leader on the evening of the shooting. She has never spoken directly to Herrera, but is accused of a & # 39; catastrophic failure & # 39; to manage call handling.
Julie Vidaud has been identified as the team leader on the evening of the shooting. She has never spoken directly to Herrera, but is accused of a & # 39; catastrophic failure & # 39; to manage how the call was handled
Guadalupe Herrera turned 911 frantically on 9 June to report that someone had just shot at her car, with the bullet sticking through the rear window and hitting her windshield – missing her head closely. A Coral Springs Police dispatcher assured Herrera help was on its way, but there was a 34-minute delay in the call sent to an officer and the help never arrived
About 16 minutes after she first called, Herrera called the emergency number again, this time "very upset and worried that they could shoot again."
Another four minutes passed without any signs of police assistance, so a terrified Herrera decided to take matters into his own hands and drive himself to the Coral Springs police station.
Researchers later discovered that the call was registered by the coordinators as a "suspicious incident" rather than a priority admission. They wanted to know how the error occurred and how the supervisor missed it, so they started investigating internal issues.
As part of the probe, they retrieved data from supervisor Vidaud's computer for 30 days and discovered that her most used applications were Netflix, Hulu and Xfinity TV.
Researchers found the film "I'm a mother", staring at Hilary Swank, played at her workstation for almost two hours, while Herrera tried to report the recording on 9 June.
During the same team, Vidaud's search history also showed "many site clicks for websites related to shopping, news stories, streaming TV, movies, vacation planning and fewer that can be considered work-related."
As part of the probe, they retrieved data from supervisor Vidaud's computer for 30 days and discovered that her most used applications were Netflix, Hulu and Xfinity TV
Researchers found the movie "I'm a Mother", staring at Hilary Swank (above), played at her workstation for nearly two hours while the 911 caller tried to report the recording on June 9
Vidaud told Sgt. Dave Kirkland that films were playing in the background while she was working, but that doesn't mean she was watching the film all the time.
She pointed out that the supervisor's console has five monitors. She said, "There was a good chance that Netflix was active, but that she would not have looked in that period."
Kirkland told Vidaud that the call was handled so badly that he would describe it as a "catastrophic failure," the report said.
He noted in the report that Vidaud spends an excessive amount of time on personal police work, including watching movies and watching TV.
The 911 dispatcher who handled the first phone call from Herrera was fired. The second person was disciplined and has since ended.
Vidaud told Sgt. Dave Kirkland that films were playing in the background while she was working, but that doesn't mean she was watching the film all the time. She pointed out that the supervisor's console has five monitors. She said: "there was a good chance that Netflix was active, but that she would not have looked in that period"
In a 2016 post on the Facebook page of the Coral Spring Police Department in honor of the National Telecommunications Week, Vidaud – who joined the department in 2014 – is mentioned as someone who is able to & # 39; calm amidst chaos & # 39; to stay
The investigation did not provide a definitive answer to what Vidaud was doing at the time of the incident, but she faces discipline due to & # 39; failure to monitor & # 39; and a two-day suspension is not expected to be received without payment, police said.
She promised she would no longer let Netflix play at work, according to the report. The agency has now changed its policy to prohibit streaming of media services during services.
The person who shot Herrera, 33-year-old Kyriakos Manolas, has been accused of premeditated murder
In a 2016 Facebook post on the occasion of the National Telecommunications Week, Vidaud of the Coral Spring police – who joined the department in 2014 – named someone who is able to remain calm in the midst of chaos.
& # 39; I think that no matter how much you want, you cannot jump on the phone to protect the crying, frightened or overwhelmed residents on the line, & # 39; Vidaud says in the mail.
& # 39; In this profession you only have to rely on your ability to communicate orally and hope to be able to offer some kind of comfort and guidance, while collecting the information needed to send emergency assistance. & # 39;
Once she & # 39; has fulfilled her responsibilities at work, & quot; Julie said that she & # 39; spent watching & # 39; watching television & # 39 ;.
The person who shot Herrera, 33-year-old Kyriakos Manolas, has been accused of premeditated murder, Kirkland said.
According to the arrest statement, Herrera was in her red Volkswagen that left a gas station when Manolas reportedly shot off her rear window. The bullet traveled through the headrest and steering wheel, hit the windshield, and then landed on her lap.
Manolas linked the video of various local companies to the shooting.
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