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911 operator is suspended after HANGING UP on Buffalo supermarket worker who called during massacre

A 911 operator has been suspended after she allegedly hung up on an upstate New York supermarket worker who called for help when 18-year-old white supremacist Payton Gendron (pictured) fatally shot 10 black people.

A 911 operator has been suspended after she allegedly hung up on an upstate New York supermarket worker who called for help when 18-year-old white supremacist Payton Gendron (pictured) fatally shot 10 black people.

A 911 operator has been suspended after she allegedly hung up on an upstate New York supermarket worker who called for help when a white supremacist gunned down 10 black people.

Latisha Rogers, deputy office manager for Tops Friendly Markets in Buffalo, says she called 911 when accused gunman Payton Genrdon, 18, opened fire throughout the store Saturday.

“I called 911, I went through the whole operator and everything, the dispatcher comes on and I’m whispering to him,” he said. WGRZ Wednesday. “I told her, ‘Miss, send help to 1275 Jefferson, there’s a shooter in the store.'”

Rogers claims the dispatcher responded in a “nasty tone” and asked him why he was whispering, before hanging up on him.

‘She says ‘I can’t hear you, why are you whispering? You don’t have to whisper, they can’t hear you,” the Tops employee recalled.

‘So, I kept whispering and said ‘ma’am, he’s still in the store, he’s still shooting! I fear for my life, please send help.’ Out of nervousness, my phone fell out of my hand, she said something I couldn’t understand, and then the phone hung up.

Authorities have withdrawn the 911 call for review and placed the operator on paid administrative leave, pending an investigation, Erie County Executive Mark Poloncarz confirmed to the television station.

The operator has worked in 911 dispatch for eight years. A hearing is scheduled for May 30 in which the county intends to “fire the person who took the 911 call who acted totally inappropriately and did not follow protocol,” Poloncarz added.

Latisha Rogers, deputy director of the Tops Friendly Markets office in Buffalo, says the dispatcher responded in a

Latisha Rogers, deputy office manager for Tops Friendly Markets in Buffalo, says the dispatcher responded in a “nasty tone” and asked her why she was whispering, before hanging up on her. PHOTO: Police responding to the shooting on Saturday

Gendron was arrested Saturday after allegedly killing 10 people at a Tops Market supermarket in Buffalo, upstate New York.  Police say the massacre was motivated by the 18-year-old's hatred of black people.

Gendron was arrested Saturday after allegedly killing 10 people at a Tops Market supermarket in Buffalo, upstate New York. Police say the massacre was motivated by the 18-year-old’s hatred of black people.

While wearing military gear, Gendon opened fire with a semi-automatic weapon in the parking lot and inside the Tops Friendly supermarket in a predominantly black neighborhood of Buffalo, New York, on Saturday afternoon. The FBI called the attack “racially motivated violent extremism.”

The 18-year-old spent months agonizing over the details of his plan to carry out a mass shooting, according to daily entries posted on the digital messaging app Discord, which was provided to Dailymail.com by the International Center for the Study of Radicalization.

Eleven of the 13 people hit by the shots were black. Ten of the victims died in the rampage, part of which the gunman broadcast live on a social media platform.

Multiple 911 calls were made during the grocery store massacre, Police Central Services confirmed to WGRZ.

With the exception of the incident involving Rogers, all 911 calls were handled correctly and police were on the scene within two minutes.

Gendron, of Conklin, NY, was arrested after surrendering to police and charged with first-degree murder, but is expected to be indicted on additional charges. He pleaded not guilty and was jailed without bail. He is due back in court on Thursday.

Authorities say the anonymous dispatcher who took Rogers’ call was given “immediate action” and faces disciplinary action, including termination.

Mourners react while attending a vigil for the victims of the shooting at a TOPS supermarket in Buffalo, New York on Sunday.

Mourners react while attending a vigil for the victims of the shooting at a TOPS supermarket in Buffalo, New York on Sunday.

Buffalo residents turned out in droves to mourn the victims of the supermarket shooting that killed 10 on Saturday.

Buffalo residents turned out in droves to mourn the victims of the supermarket shooting that killed 10 on Saturday.

Rogers, who worked at the Jefferson store for three of his 13 years with Tops, says the massacre keeps replaying in his head over and over again.

I can’t sleep. I can eat a little bit, but I keep hearing gunshots and seeing bodies,” she told T.the buffalo newsadding that it felt like the shooting went on forever, even though it was only a few minutes.

He doesn’t think he’ll be able to work at the store again and said his thoughts are with those who depend on Tops for access to fresh food.

“I know a lot of the regulars,” Latisha said. ‘I know many residents who come there. I have been here for three years. That store is very important to that community.

‘I didn’t realize how important it was until I started working there. They love that store. That’s just a traumatic experience to have in that community like that.’

Payton Gendron, 18, spent months agonizing over the details of his plan to carry out a mass shooting.  He is seen wearing military gear and a GoPro in a photo posted online.  The gunman livestreamed the shooting on Saturday with a GoPro

Payton Gendron, 18, spent months agonizing over the details of his plan to carry out a mass shooting. He is seen wearing military gear and a GoPro in a photo posted online. The gunman livestreamed the shooting on Saturday with a GoPro

Harrowing radio calls made by Buffalo police officers and firefighters on the day of the shooting were released Monday. They revealed the chaos that emergency teams found at the scene.

Police were first alerted to the supermarket scene around 2:31 p.m., when a dispatcher first ordered a pair of officers to respond to a “shots fired” call, according to audio recordings obtained by DailyMail. .com.

About a minute later, the first police and firefighters on the scene report seeing bodies strewn outside the supermarket, and soon an officer on the scene makes a plea to the dispatcher, saying, ‘Radio, send as many cars as you can’ as sirens blare. They listened in the distance.

Soon, a dispatcher informs officers of a ‘possible active shooter’ in Tops, saying ‘shots are still going on’.

Less than 30 seconds later, firefighters on the scene reported by radio that there were “at least three people on the ground” and that the suspect “may be wearing a bulletproof vest.”

Moments later, police reported that they had the suspect ‘cornered’ and ‘take him into custody’. That call came about six minutes after police were first dispatched to the scene.

Around 2:35 p.m., officials began calling it a “mass casualty incident,” and police officers on the scene called for more cars to control the crowds that had gathered outside as they “worked to clear the store.”

They announced at the time that there were at least three people shot, at least two of whom were shot directly in the head.

Gendron murdered 10 people in a 'racist hate crime' at a supermarket in Buffalo, NY on Saturday.  People are seen outside the store after the shooting.

Gendron murdered 10 people in a ‘racist hate crime’ at a supermarket in Buffalo, NY on Saturday. People are seen outside the store after the shooting.

A photo posted on Gendron's online diary shows the supplies he gathered before shooting.

A photo posted on Gendron’s online diary shows the supplies he gathered before shooting.

Gendron also posted an image of the gun he used in the attack.  He wrote vulgar words, including the names of other white supremacists.

Gendron also posted an image of the gun he used in the attack. He wrote vulgar words, including the names of other white supremacists.

More victims were soon found dead inside the building, as a police officer could be heard exclaiming, “We’ve got bodies down here.”

Police then called for more Crime Scene Unit officers to collect numerous bodies, bullets and clips, and asked for more help clearing the surrounding area of ​​family members who had gathered outside worried about their loved ones.

In the final call of the audio recording, about 20 minutes after police were first dispatched to the scene, another police officer reveals that store employees had locked themselves in a room near customer service. to stay safe during the rampage.

Gendron, who is due back in court Thursday, is currently on suicide watch after he “put the gun under his chin” as if he was going to shoot himself after Saturday’s attack. The officers managed to ‘dissuade’ him and arrest him. Gendron is being held in a separate unit from other inmates.

‘He is under direct observation of our deputies [with] video surveillance,’ explained Erie County Sheriff John Garcia. He will be treated like everyone else in the Erie County Detention Center: humanely, with respect. And he will get the correctional help and the mental help that is needed.’

Police believe Gendron planned the attack for months before driving three hours to Buffalo to carry out the vile ambush that authorities are calling a racially motivated act of “violent extremism.”

Gendron had reportedly initially scouted Rochester for the shootout, but settled on Buffalo when he discovered it had a larger population of black residents.

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