3,000 homes have complained about smart meters in the UK

Households reported more than 3,000 problems related to smart meters to Citizens Advice last year

The households reported more than 3,000 problems related to smart meters to Citizens Advice last year.

The powerful consumer group has now asked the government to delay the deployment for three years.

Complaints about smart meters have continued to reach the helpline at the same pace this year, with 1,665 reported emissions in the six months to June.

One of the most common complaints from customers was that their smart meter stopped working when they changed providers, Citizens Advice said.

Households reported more than 3,000 problems related to smart meters to Citizens Advice last year

Households reported more than 3,000 problems related to smart meters to Citizens Advice last year

Others said they had problems installing an intelligent meter, since the engineers could not upload or could not place the device in the available space.

Some also felt frustrated because, despite having an intelligent meter, they still had to send the readings manually.

Customers also complained that energy firms used aggressive sales practices to push them to install an intelligent meter when they did not want to.

The government ordered the energy companies to offer each household an intelligent meter for 2020.

The new meters automatically send readings to suppliers every half hour and show customers in pounds and the amount of energy they are using.

So far more than 11 million have been installed. But Citizens Advice warned that with 42 million smart meters still to be covered, the 2020 deadline was "unrealistic". Now he has asked the government to delay the smart meter deadline for 2023.

In a blog yesterday, Victoria MacGregor, director of energy at Citizens Advice, wrote: "With 42 million smart meters still to be installed, we are concerned that the time pressure caused by the current deployment period will lead to a poorer quality. Installation experience and risks reduce the quality-price ratio for consumers.

The Government ordered the energy companies to offer each household an intelligent meter for 2020

The Government ordered the energy companies to offer each household an intelligent meter for 2020

The Government ordered the energy companies to offer each household an intelligent meter for 2020

& # 39; The government must extend the deployment deadline to 2023, so these problems can be solved & # 39;

Last month, the deputies asked the government to urgently review the deployment of smart meters that, they said, was "over time, over budget and poorly managed."

The British Infrastructure Group of Parliamentarians and Lords warned that half of smart meters stop working when customers change providers, while one-tenth does not work due to the bad signal from the mobile phone.

The average annual savings on a gas and electricity bill for 2020 was estimated at £ 26 in 2014, but now it has been reduced to only £ 11, parliamentarians said.

Robert Cheesewright, director of policy and communications for Smart Energy GB, said: "By obtaining an intelligent meter, we can all save money on our electricity and gas bills and stop the meter's manual readings and inaccurate estimated invoices.

"The smart system is much better than our outdated analog system, so the government wants suppliers to make sure that every home is offered an intelligent meter by 2020."

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